Delivery & Returns

Orders are usually dispatched within 24 hours of receiving payment. If you have any questions about your order please email info@creationsstoreuk.com or call 01763 268686.

Our standard UK delivery is via Royal Mail. If your order is large or heavy, we will use a courier to deliver your package. We cannot be responsible for delays caused by Royal Mail strikes.

Very occasionally, due to the size and weight of an order, we may not be able to ship it via our normal methods and may need to contact you about an alternative postage option or the option to cancel your order.

Our mail bags are 100% recycled and carbon neutral, and they are recyclable once the glue strip has been removed.

A collection service is available for online orders. Simply select this option at checkout. You will receive an email once your order is ready, and it can be collected during our opening hours from Phillimore Garden Centre, Cambridge Road, Melbourn, SG8 6EY.

We hope you will be delighted with your purchase from Creations Store UK. However, if for any reason you are not completely satisfied you may return the goods within 14 days of purchase, and we will be happy to offer a refund or exchange.

We are not able to offer returns on (including but not limited to): cut products, clearance and sale items, gift vouchers, paint, and patterns (paper and digital).

Please return goods to Creations Store UK, Phillimore Garden Centre, Cambridge Road, Melbourn, Nr. Royston, Herts, SG8 6EY. Postage and packaging charges will not be refunded, nor will the postage cost of returning the item to us. We recommend getting proof of postage, as we cannot be responsible for items lost in transit.

Refunds are issued straight away but can take up to 5 days to appear in your bank.

We work hard to keep our product listings accurate and up to date. However, please be aware of the following:

Product details: descriptions, specifications, fibre content and materials may occasionally change. We recommend checking the product packaging when it arrives for the most current details.

Packaging: product packaging may differ from the images on our website, as suppliers sometimes update packaging without notice.

Colours: colours on our website are as accurate as we can make them, but may vary depending on your screen. This is particularly true for fabric, yarn and paint. Please treat colour swatches as a guide rather than an exact match, and call us if you’d like to order a swatch before you buy.

Stock availability: stock levels on our website are indicative only. Your order is confirmed subject to stock availability at the time of processing.

Fabric is cut to a professional standard, and we always try to cut with the print and weave of the fabric where possible. Please note that fabric can distort as it is wound onto the bolt by the manufacturer, which occasionally makes a perfectly straight cut impossible. Fabric will also shrink with the first wash.

Some fabrics are not repeated and are one-off pieces, so please make sure you order enough to complete your project.

When buying yarn, please make sure you order enough for your project, as further orders of the same yarn cannot be guaranteed to have the same dye lot. Contact us before ordering if you would like us to check whether we still have the same dye lot. Yarn marked as last stock available cannot be guaranteed to be from the same dye lot.

Yarn is often shipped vacuum sealed to reduce our carbon footprint. As soon as you open the seal it will return to full size, and all our vacuum seal bags are biodegradable.

Secure payment: items can be paid for by credit or debit card using our secure payment providers.

Pricing: Creations Store UK reserves the right to change any pricing without notice in the case of an error, or if manufacturers increase the cost of materials.

Promotion codes cannot be used with any other promotion, and only one promotion can be used per order. Voucher codes and offers are applied after any other deductions have been calculated.

If part of an order is returned, the value of the promotion code is treated as spread proportionately across the goods. The cash amount above this value, less any delivery costs charged on the original order, will be refunded.

These terms are subject to change without prior notice.